Frequently Asked Questions
- What are your Mother's Day shipping cut-off dates?
- What shipping options are available on Tiffany.com.au?
- What is the online returns and exchanges policy and process?
- How can I make a return or an exchange?
- Can I return a gift I received?
- Can I make a return or an exchange without a receipt?
- Try At Home Terms and Conditions
- What is the in-store returns and exchanges policy and processes?
- What payment methods does Tiffany.com.au accept?
- How can I contact a Tiffany Diamond Expert?
- How do I place an order on Tiffany.com.au?
- Is it safe to order on Tiffany.com.au?
- Can I ship my order to an international location?
- Will I be charged sales tax on my Tiffany.com.au purchases?
- Does Tiffany & Co. offer gifting services for online purchases?
- Can I include a personalised gift message with my purchase?
- Is all Tiffany & Co. merchandise available for purchase online?
- What if I need extra help or advice about my purchase?
- How do I check the status of my online order?
- Do other websites sell authentic Tiffany & Co. merchandise?
- Are prices on Tiffany.com.au subject to change?
- Is the Tiffany Blue Box available for purchase?
- How will my order be shipped?
- How can I place an order from New Zealand?
- Can I order watches with exotic skinned straps through Tiffany.com.au?
- Additional information about merchandise credit
- Can I redeem my merchandise credit online?
- Are merchandise credits transferrable?
- Can my merchandise credit be re-issued if lost or stolen?
- How will my refund be paid?
- How can I schedule a Tiffany diamond ring consultation?
- What postcodes are eligible for shipping fragrance?
- What should I do if I notice extra bank fees have been charged to my credit card?
- Can Tiffany edit or change my personalised gift message?
- Who do I contact if I have any questions?
- Can I make a purchase over the phone?
- Does Tiffany have a ring size conversion chart?
- How do I care for my jewellery?
- How do I take care of my sterling silver jewellery?
- How can I get an item serviced?
- How do I care for my diamond?
- How do I care for my leather goods?
- Where can I have my watch serviced?
- How much does it cost to repair my Tiffany jewellery?
- What cleaning and care services does Tiffany offer?
- How often should I get my jewellery cleaned?
- How often should I polish my silver?
- Does Tiffany offer free cleaning services?
- Where can I get my Tiffany jewellery cleaned?
- How should I store and organise my jewellery?
- How do I care for my Tiffany & Co. sterling silver?
- How do I care for my cultured pearls?
- How can I handle wood products?
- How can I handle my orchid products that have oxidized finish?
- How do I care for my gemstone jewellery?
- How do I care for my pearl jewellery?
- How should I clean my Tiffany & Co. china?
- How should I clean my diamond ring?
- How to polish pearls
- How to clean gold and platinum jewellery
- How to remove scratches from gold and platinum
- How to polish gold and platinum
- How to clean a leather purse
- How to remove water stains from leather
- Where can I buy silver cleaner and polishing cloths?
- May I cancel or change my engraving?
- What engraving options are available on Tiffany.com.au?
- What other personalisation options do we offer?
- How will I know if an item available on Tiffany.com.au can be engraved?
- Where will the item be engraved?
- May I return an engraved item?
- May I have a non-Tiffany item engraved at Tiffany & Co.?
- May I have something other than three initials, such as a corporate logo or a full name, engraved on an item purchased on Tiffany.com.au?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- How long does engraving take?
- Is engraving available in store?
- What is engraving?
- How can I schedule a Tiffany diamond ring consultation?
- What is Tiffany & Co. doing to protect the environment?
- When buying a diamond engagement ring, how do I determine a budget?
- What should I consider when purchasing diamonds?
- What is the Tiffany Diamond Certificate & Commitment?
- What is Tiffany doing about the problem of conflict diamonds?
- When and where can I attend a Tiffany diamond workshop?
- How do I care for my diamond?
- How do I know the provenance of my individually registered Tiffany diamond?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- How can I learn more about the provenance of my Tiffany diamond?
- Will you be able to identify the exact mine of origin in future, and if so, when? If not, why not?
- Supplier Code of Conduct
- California Transparency in Supply Chains Act (SB657)/Australia Modern Slavery Act
- Is Tiffany discontinuing sourcing diamonds from Russia?
- Am I able to choose whether or not my Tiffany diamond originates from Russia?
- What is Tiffany doing to respond to the Russia/Ukraine crisis?
- Does Tiffany offer traceability of their diamonds?
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- What if I need to return my engagement ring?
- Tiffany Diamond Certificate
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a lifetime warranty?
- Are insurance valuation letters included with my purchase?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Can I add a personal touch to my engagement purchase?
- What is a Tiffany gift card?
- How do I purchase a Tiffany gift card?
- How do I use my Tiffany gift card to make a purchase online?
- How can I check the remaining balance on my Tiffany gift card?
- Can I redeem my gift card outside of Australia?
- May I replace a lost or stolen Tiffany gift card?
- Additional information
- What is the history of Tiffany’s watch services?
- What is the Tiffany warranty on watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?
- How can I return or exchange an online exclusive item?
- What are the shipping times for online exclusive items?
- Why are online exclusive items not available for purchase in stores?
- Are all Tiffany & Co. tabletop items available for purchase online or over the phone?
- Who should I contact if my item arrives broken?