Frequently Asked Questions

What is your return policy?

Articles are accepted for credit or exchange in Australia if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. 

Our 30 day return policy for purchases made between November 1st and December 30th 2020 is extended to January 31st 2021.


Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a yellow street posting box. Free return shipping is offered for orders shipped in Australia only.


Please note that your return/exchange request will be processed within 21 business days of receipt. 


You may also return your item at any of our retail stores in Australia. To locate the store, click here.


A refund will be made to the purchaser upon request if payment has been received. Credit card refunds may take up to 2 weeks to be processed. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.