Frequently Asked Questions

What shipping options are available on

Shipping Rates & Times

To ensure the secure delivery of your order a signature is required upon release, Tiffany & Co. does not ship to post office boxes or parcel lockers.


Standard shipping

Tiffany & Co. offer complimentary standard shipping for orders over the value of AU$250. For orders under AU$250, a flat rate of AU$15 will apply.


Standard delivery to a metro region is within 3 - 5 business days once dispatched.


Standard delivery to a rural region is within 5 - 7 business days once dispatched.


Express Shipping AU$25

For same day delivery and express shipping please call 1800 829 152, or click here to text us if you are on iPhone or iPad. This service is only available over the phone and chat on selected orders for AU$25 if placed by 12:00PM AEST

Please note at this time, product availability may be limited.


Engraving Schedule for online orders

Please allow an additional 1-2 days for delivery of standard engraved items and an additional 3-4 days for delivery of monogrammed and hand engraved items.


Return Policy

Tiffany & Co. offer complimentary returns for orders made on Please contact us via 1 800 731 131 or email us on to request a complimentary shipping label.


You may also return your item to any of our retail boutiques in Australia. To locate your local Tiffany boutique please click here.


For merchandise purchased from or a Tiffany boutique in Australia, other than the Tiffany & Co. fragrance range, an exchange or credit can be accepted if returned in a saleable condition within 30 days accompanied by a Tiffany sales receipt. Some exclusions may apply.

Our 30 day return policy for purchases made between November 1st and December 30th 2020 is extended to January 31st 2021.


A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.


Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has been dispatched. You will receive multiple email acknowledgements if your order results in more than one shipment.


You can track your parcel with the tracking link provided in the shipping notification email. If you are located in a rural region, you can use your FedEx tracking number on the TNT website as the reference number for updates. TNT is the authorized last mile carrier for FedEx.


Will my purchase arrive gift-wrapped?

All purchases arrive in the signature Tiffany Blue Box, tied with a white satin ribbon. At the checkout process you will have the option of writing a gift message for each item in your order which will arrive with your gift package, enclosed in a white envelope. If you choose not to write a gift message, one blank car per recipient will be included in your order.


Can I ship my order to an international location?

No, currently we are only able to accept online orders to shipping addresses within Australia.


Tiffany & Co. also offers e-commerce services to the United States, Canada, Japan and Australia. In Europe, we offer e-commerce services to the UK, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands and Spain. To find the contact information for your preferred country please click here.