Frequently Asked Questions

What shipping options are available on

Enjoy complimentary shipping on all orders placed on the website for a limited time. 

Shipping Rates & Times

To ensure the secure delivery of your order a signature is required upon release, Tiffany & Co. does not ship to post office boxes or parcel lockers.


All orders are processed Monday through Friday, excluding weekends and holidays. Please note the delivery time of your order will be stated in the checkout as well as confirmation emails.

Same Day Delivery

This service is exclusive to our clients in Sydney metropolitan areas, when placing orders with a Client Advisor on selected products by 12:00PM AEST, Monday to Friday. Same day delivery fee is AU$50.
Product availability may be limited.

Engraving Schedule for online orders

Please allow an additional 3-5 days for delivery of standard engraved items and an additional 5-7 days for delivery of monogrammed and hand engraved items.


Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has been dispatched. You will receive multiple email acknowledgements if your order results in more than one shipment. You can track your parcel with the tracking link provided in the shipping notification email.


Will my purchase arrive gift-wrapped?

All purchases arrive in the signature Tiffany Blue Box, tied with a white satin ribbon. At the checkout process you will have the option of writing a gift message for each item in your order which will arrive with your gift package, enclosed in a white envelope. If you choose not to write a gift message, one blank card per recipient will be included in your order. 


Complimentary Standard Shipping Terms and Conditions: 

·        Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.

·        Complimentary shipping is only available for orders placed on for domestic delivery.


Can I ship my order to an international location?

No, currently we are only able to accept online orders to shipping addresses within Australia.


Tiffany & Co. also offers e-commerce services to the United States, Canada, Japan and Australia. In Europe, we offer e-commerce services to the UK, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands and Spain. To find the contact information for your preferred country please click here.


 If you have any questions, please contact Client Care on 1800 829 152. Alternatively, you can contact us via online chat or message us from your iPhone or iPad by clicking here.