Frequently Asked Questions

How can I return or exchange an online exclusive item?

Online exclusives are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Online exclusives are unable to be exchanged for another online exclusive item in-store. A new order can be placed again via our website or via calling Direct Sales on 1800 829 152.


A refund will be made to the purchaser upon request. The refund to the purchaser will be in the form of the original tender. Gift recipients will be entitled to an exchange or nonrefundable merchandise credit only if accompanied by a gift receipt. A gift receipt is offered to all clients at the time of purchase if they are giving the item as a gift.


Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Please email for instructions on creating and printing a return shipping label. Then lodge your item at a post office or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item at any of our retail stores in Australia. For a list of store locations, click here.


If you have any questions, please contact Customer Service on 1800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM–5:30PM on Saturday and 10:00AM–5:00PM on Sunday, AEST. Alternatively, you can contact us via online chat or message us from your iPhone or iPad by clicking here.


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