Frequently Asked Questions

What are the shipping costs for online exclusive items?

Orders are shipped via FedEx for AU$15 (per shipping address). Please allow 3–5 business days to receive your order. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Items on special order may take longer. 

You may verify the status of your order and shipment by contacting Customer Service on 1800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM–5:30PM on Saturday and 10:00AM–5:00PM on Sunday, AEST. Alternatively, you can contact us via online chat or message us from your iPhone or iPad by clicking here.


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