Frequently Asked Questions

How do I take care of gold and platinum jewellery?

How do I clean gold and platinum jewellery?
 

1.  Place your gold or platinum jewellery into the Tiffany jewellery cleaner solution.

2.  After two minutes, use a pair of tweezers to remove your jewellery from the solution.

3.  Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.

4.  Rinse, blot dry and shine your gold or platinum jewellery with a Tiffany polishing cloth.

 

Visit our Care & Repair Guides to learn more about jewellery care and cleaning. 

 

How do I remove scratches from gold and platinum?

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.

 

We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests. Contact ClientCare.AU@tiffany.com or call 1800 829 152 for servicing questions. 

 

See our Gold and Platinum Jewellery Care guide for more cleaning and care information.