Frequently Asked Questions

How will my order be shipped?

Enjoy complimentary standard shipping on orders over AU$250.


Due to weather-related conditions, parcels may be delayed. For express shipping please live chat, or call 1800 829 152.


All orders are processed Monday through Friday, excluding weekends and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply: 


·        Metro areas: 3 - 5 business days

·        Regional areas: 5 - 7 business days

·        Metro areas include: Sydney, Melbourne, Brisbane, and Canberra. Currently, orders to Perth, Hobart and rural areas are experiencing delays due to COVID-19. 


For same day delivery and express shipping please call 1800 829 152, or click here to text us if you are on iPhone or iPad. This service is only available over the phone and chat on selected orders for AU$25 if placed by 12:00PM AEST

Please note at this time, product availability may be limited. 


Complimentary Standard Shipping Terms and Conditions: 

·        Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.

·        Complimentary shipping is only available for orders placed on for domestic delivery.