Frequently Asked Questions

How do I take care of my sterling silver jewellery?

How do I store my sterling silver jewellery?

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your Tiffany & Co. silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.


How do I clean my sterling silver jewellery?

Silver Sterling silver is a precious metal and may require cleaning from time to time. Tarnishing is a natural process that occurs in sterling silver. Chlorine and bleach accelerate tarnishing and should be avoided.


Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. 


Tiffany & Co. sterling silver care service:

The Tiffany Silver Care Kit restores the shining brilliance of your favourite sterling silver jewellery. The kit comes with a four-ounce (125 ml) bottle of silver polish cream, a four-ounce (125 ml) bottle of silver polish spray and a 5 x 7" (17.5 x 12.5 cm) silver polishing cloth. Preserve the beauty of your sterling silver Tiffany pieces.


Tiffany & Co offers complimentary professional in-store sparkle-up. If you wish to have your Tiffany pieces cleaned, kindly visit your local Tiffany store and we will be able to assist you with the cleaning service.


Tiffany & Co also provides professional polishing services to clients for a fee. Polishing services are not done in store and take up to two weeks to complete.  Polishing silver is done to remove tarnish and shine silver pieces and should only be done a few times in the lifetime of a piece. This is because every time silver is polished, metal is removed from the piece. Clients can drop items off at a nearby Tiffany location or mail it in for polishing. If mailing in your silver to be polished, please follow the instructions listed below:


1. Download our Repair Form.

2. Print form and complete all information.

3. Enclose form with item to be repaired.

4. Send item and form, via an insured shipping method, to:




        267 COLLINS ST 

        MELBOURNE VIC 3000


Visit Tiffany's Silver Cleaning & Care guide for more information on how to properly care for your silver.