Frequently Asked Questions

How can I check on an order I placed on or through your catalogue?

To check on the status of an order or verify shipment, please refer to your confirmation order email and click on the FedEx tracking link. If you haven’t received the shipping notification, please contact Customer Service on 1800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM–5:30PM on Saturday and 10:00AM–5:00PM on Sunday, AEST. Alternatively, you can contact us via online chat or message us from your iPhone or iPad by clicking here.


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