Frequently Asked Questions

What if I need extra help or advice about my purchase?

For help or advice with your purchase, please contact Customer Service on 1800 829 152. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM–5:30PM on Saturday and 10:00AM–5:00PM on Sunday, AEST.

Diamond Consultations

If you need any assistance on engagement rings, you may set up an in-store diamond consultation online. As a complimentary service, a Tiffany representative will contact you within 48 hours to schedule an appointment and to answer any questions. To schedule a diamond consultation, click here.