Client Care

Toronto - Sherway Gardens Mall

MIPS: 522

25 The West Mall Toronto, Ontario M9C 1B8


Mon.-Sat.: 10AM-7PM
Sun.: 11AM-6PM

MODIFIED HOURS 2025:
From Dec. 1st to Dec. 23rd: Mon.-Sat.: 10AM-9PM
Sun.: 10AM-7PM
Dec. 24th: 9AM-5PM
Dec. 25th: closed.
Dec. 26th: 10AM-6PM
Dec. 27th: 10AM-9PM
Dec. 28th: 10AM-8PM
Dec. 29th: 10AM-9PM
Dec. 30th: 10AM-9PM
Dec. 31st: 9AM-5PM

Jan. 1st 2026: Closed.

Please note that appointments are required for product services, including cleaning and repairs.

(416) 695 2112

Book an Appointment

Services

  • Jewelry and Gift Engraving
  • Jewelry Cleaning & Repair
  • Online Appointment Booking
Tiffany Google Maps for Toronto - Sherway Gardens Mall store

Services

  • Jewelry and Gift Engraving
  • Jewelry Cleaning & Repair
  • Online Appointment Booking

At Your Service

Book an In-store or Virtual Appointment

Tailored just for you, our in-store and virtual appointments are designed to make your day easier. Whether you need help finding the perfect gift, celebrating an upcoming milestone or jewellery style advice, we’re here to help.
Book an Appointment
Online Appointment Booking

At Your Service

Diamond Engagement Ring Consultation

The ultimate symbol of true love, Tiffany diamond engagement rings are renowned for their exceptional quality and unrivaled brilliance. Need help selecting the right one? Schedule an appointment with one of our Tiffany Diamond Experts to view extraordinary designs and matching wedding bands, or customise your own engagement ring. We’re here to ensure a confident proposal.
Book an Appointment
Diamond Engagement Ring Consultation

At Your Service

Jewelry & Gift Engraving

We are pleased to offer custom engraving services for select Tiffany designs. Gift yourself or surprise loved ones with unique Tiffany creations, including monogrammed necklaces with charms and engraved gifts for men. A personalised gift from Tiffany sends the perfect message.
Shop Designs to Engrave
Jewelry & Gift Engraving

At Your Service

Jewellery Cleaning & Repair

Bring your Tiffany jewellery in for professional servicing to protect its beauty for years. Our experts are knowledgeable and experienced in all aspects of jewellery care and repair, including ring sizing; cleaning diamond and gemstone jewellery; polishing sterling silver, gold, platinum and other precious metals; repairing clasps and earring backs; converting earring backs to clips or posts; lengthening or shortening bracelets and necklaces; and restringing pearls.
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Jewelry Cleaning & Repair

More to Explore

Discover our most-wanted designs.

Necklaces & Pendants
Rings
Bracelets
Earrings
Engagement Rings
Men's Wedding Bands
Women’s Wedding Bands
The Guide to Diamonds

Frequently Asked Questions

Yes. Whether it’s an in-store appointment or a virtual appointment, book online here to discover all that Tiffany has to offer.

When viewing a product on Tiffany.com.au, you can click “Find In Store” and input your location to search for in-store availability. 

 

Please note that the availability of products is subject to change. To confirm that the product is still available at your preferred store, please contact Client Care on 1800 829 152.

We offer a range of cleaning and care services to help you care for your most adored Tiffany & Co. pieces. You may bring your item to your nearest Tiffany store or send in your item via mail. 

If you choose to visit a store you must book an appointment. 

 

Want to send via mail? Find out how to here. 

Tiffany is pleased to offer monogramming, engraving and hand engraving for a select number of items. You may select your preferred engraving method; however for certain items, our engraving experts have determined in advance the most appropriate technique. 

 

Monogramming: A monogram is a traditional design that personalises an item with the owner’s initials. Tiffany monograms are hand engraved for a one-of-a-kind heirloom effect.

 

Hand Engraving: Hand engraving is the art of removing metal to create lettering through the use of manual tools. Each piece is unique, allowing for the different character of each engraver. 

 

Standard Engraving: This method employs technology to cut or displace the metal, consistently replicating our most popular lettering styles.

 

Engraving of up to three initials is available in our six most popular text styles and will be done in uppercase letters. 

 

Please refer to our Engraving FAQs for more information. If you have any questions, please contact Client Care on 1800 829 152 or via chat.

For items purchased online, our online returns policy and process can be found here. For items purchased in-store at a Tiffany boutique, our returns policy can be found here.

 

Our Client Care team can assist with any questions you may have. View how to get in touch here.