Frequently Asked Questions

Yes. Whether it’s an in-store appointment or a virtual appointment, book online here to discover all that Tiffany has to offer.

When viewing a product on, you can click “Find In Store” and input your location to search for in-store availability. 


Please note that the availability of products is subject to change. To confirm that the product is still available at your preferred store, please contact Client Care on 1800 829 152.

We offer a range of cleaning and care services to help you care for your most adored Tiffany & Co. pieces. You may bring your item to your nearest Tiffany store or send in your item via mail. 

If you choose to visit a store you must book an appointment. 


Want to send via mail? Find out how to here

Tiffany is pleased to offer monogramming, engraving and hand engraving for a select number of items. You may select your preferred engraving method; however for certain items, our engraving experts have determined in advance the most appropriate technique. 


Monogramming: A monogram is a traditional design that personalises an item with the owner’s initials. Tiffany monograms are hand engraved for a one-of-a-kind heirloom effect.


Hand Engraving: Hand engraving is the art of removing metal to create lettering through the use of manual tools. Each piece is unique, allowing for the different character of each engraver. 


Standard Engraving: This method employs technology to cut or displace the metal, consistently replicating our most popular lettering styles.


Engraving of up to three initials is available in our six most popular text styles and will be done in uppercase letters. 


Please refer to our Engraving FAQs for more information. If you have any questions, please contact Client Care on 1800 829 152 or via chat.

For items purchased online, our online returns policy and process can be found here. For items purchased in-store at a Tiffany boutique, our returns policy can be found here.


Our Client Care team can assist with any questions you may have. View how to get in touch here.