Gold & Platinum Jewelry Care

Gold and Platinum Jewellery Care

We responsibly source gold and platinum. These materials must meet exacting standards in order to be used in Tiffany designs.

Day-to-day Care

To preserve the lustre of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities:
 

  • Household and outdoor chores (i.e., cleaning and gardening)
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals


Between wearings, we recommend that you place your gold or platinum jewellery back in its Tiffany Blue® flannel pouch for safekeeping.

Caring for your gold jewelry
Caring for your gold jewelry

How to Clean Gold and Platinum Jewellery

 
  1. Place your gold or platinum jewellery into the Tiffany jewellery cleaner solution.
  2. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  3. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  4. Rinse, blot dry and shine your gold or platinum jewellery with a Tiffany polishing cloth.

 

We also welcome you to bring your Tiffany jewellery in store for professional cleaning.

Find Your Nearest Store

Request a Repair

We are delighted to offer cleaning and repair for most Tiffany products. Our services include:
 

  • Professional jewellery resizing, cleaning, polishing and repair 
  • Watch battery replacement, resizing and maintenance
  • Leather repair


We accept products for servicing at Tiffany stores. 

Find Your Nearest Store

For other servicing questions, please contact salesserviceaustralia@tiffany.com or call 180 829 152.

To submit a repair request by mail, click below. 

Tiffany & Co. Item Repair

Frequently Asked Questions

How to clean gold and platinum

  1. Place your gold or platinum jewellery into the Tiffany jewellery cleaner solution.
  2. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  3. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  4. Rinse, blot dry and shine your gold or platinum jewellery with a Tiffany polishing cloth.

 

We also invite you to bring your Tiffany jewellery in store for professional cleaning.

Does gold tarnish?

Gold does tarnish and scratch over time. To preserve the lustre of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities:

  • Performing household and outdoor chores (i.e., cleaning and gardening)
  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
  • Using lotion, hair products, fragrances and other cosmetics
  • Exercising at the gym or during contact sports
  • Preparing meals

When not being worn, we recommend that you place your gold jewellery back in its Tiffany Blue® flannel pouch for safekeeping.

How to remove scratches from gold and platinum

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece. 

 

We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests.

 

Contact salesserviceaustralia@tiffany.com or call 180 829 152 for servicing questions.

How to polish gold and platinum

We recommend that gold and platinum only be polished by a professional. Any Tiffany store can fulfill polishing requests.

 

Contact salesserviceaustralia@tiffany.com or call 180 829 152 for servicing questions.

What cleaning and care services does Tiffany offer?

Tiffany & Co. offers a range of care services and resources to help you care for your most adored pieces.

 

Cleaning & Care services include:

  • Complimentary cleaning, offered on site
  • Complimentary resizing for all solitaire diamond ring purchases
  • Diamond valuations
  • Engagement ring and diamond consultations
  • Engraving
  • Jewellery polishing
  • Watch maintenance, battery changes, strap replacement and bracelet shortening
  • Prong checks
  • Repairs
  • Resizing

How should I store and organize my jewellery?

It is important to properly store jewellery when traveling, moving or at home in between uses. Keep jewellery in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.

 

Storing Jewellery at Home

If your jewellery is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch provided with your Tiffany & Co. piece or a storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.

 

Packing Jewellery When Traveling

It is important to keep jewellery organised and protected while traveling. When traveling with several pieces, we recommend storing items in a box or bag with separate compartments. This will protect jewellery from becoming tangled or disarranged. Make sure items are away from clothing to prevent snags. Wear or carry any valuable pieces with you in case your luggage is lost. View the Tiffany x GLOBE-TROTTER 9″ jewellery case for a secure and protective storage option.

 

Packing Jewellery for a Move

When moving, keep all items in their permanent storage location. If you are using a jewellery box, wrap and package individual pieces and place back in the box. Once all pieces have been protected and stored, secure your jewellery box with moving materials, like you would with any other piece of furniture. View the Tiffany leather jewellery case for a protective storage option.

How often should I get my jewellery cleaned?

We recommend customers bring jewellery in at least once a year. Items worn regularly should be cleaned and checked every few months. This is especially true for engagement rings but applies to all regularly worn pieces.