Frequently Asked Questions

Our Most Up-to-date Information Regarding COVID-19

Tiffany & Co. Stores

All Tiffany & Co. stores in Australia are now open. We are implementing social distancing guidelines, additional cleaning procedures and other necessary measures in-store to ensure the safety of our teams, clients and communities.

 

Due to COVID19 restrictions in Victoria, our Melbourne stores are open for private appointments only. Please call 1800 731 131 to arrange a private appointment, or schedule one online. Unfortunately, we are not processing cleanings at this time. Our open stores are accepting items for repair to send to our Service Center. You may also send repairs directly to our Service Center by following the instructions listed here
 
 
Stores may have modified hours. Please find your store for more details.
 

 

Safety Measures In-store

To ensure the well-being of our customers and store teams, open Tiffany & Co. stores are closely following safety measures, including:

 

  • Social distancing
  • Elevated cleaning measures
  • Adjusted operating hours
  • Limiting the number of people in-store at one time
  • Use of masks and gloves
  • Use of hand sanitizer dispensers

 

Shipping & Returns
  • We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees. As a result, you may experience delays in the processing and shipping of your order. For next day delivery and express shipping, please call 1800 829 152 or click here to text us if you are on iPhone or iPad. Please note at this time, product availability may be limited.
  • We are continuing to provide shipping and delivery for online orders. Please click  here  for more details.
  • For any purchases made in-store on or after February 1, 2020, the 30-day return policy will be extended to 30 days from the date on which the store reopens. Online purchases will have a 60-day return policy for purchases made from February 1 forward until further notice.  Please click here for more details.

 

Contact Us
  1. As always, we’re  at your service  at Tiffany.com.au, by phone at  1800 731 131 and on live chat.