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Frequently Asked Questions


What are the shipping costs for online exclusive items?

Orders are shipped via FedEx for AU$15 (per shipping address). Please allow 3-5 business days* to receive your order. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Items on special order may take longer.

You may verify the status of your order and shipment by contacting Customer Service at 1-800-829-152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.