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Frequently Asked Questions


How can I return or exchange an online exclusive item?

Online exclusives are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Online exclusives are unable to be exchanged for another online exclusive item in store. A new order can be placed again via our website or via Direct Sales on 1800 829 152.

A refund will be made to the purchaser upon request. The refund to the purchaser will be in the form of the original tender. Gift recipients will be entitled to an exchange or non-refundable merchandise credit only if accompanied by a gift receipt. A gift receipt is offered to all clients at the time of purchase if they are giving the item as a gift.

Returns can be sent, via an insured method, directly to:

Tiffany & Co. Attn: Returns Department 28 Castlereagh Street Sydney NSW 2000 Australia

Or you can take your return to any of our retail locations within Australia only. To locate the store, click here.

. If you have any questions, please contact Customer Service at 1 800 829 152. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, AEST.